USCIS Adds New Functions to e-Request Tool

USCIS recently introduced new functions to its online customer service inquiry tool, e-Request. e-Request enables individuals to ask questions about cases pending for longer than posted processing times; instances in which an expected notice from USCIS was not received; a USCIS-issued card or notice with a typographical error; or a request for a disability accommodation at a USCIS office.

As of March 21, 2014, USCIS customers may also submit questions about USCIS-issued cards and documents that they have not yet received in the mail. Customers can additionally check processing times and their case status, and change their address online at